By the time I got in my vehicle at 2pm, it said No Service. Just say NO to Device Protection is the Insurance Company is Brightstar. You can check your Monthly Service Fee and Processing Fees, review your plan documents, start a Service Request, and track it from start to finish. Get contact details that poster left for the company. Canceling Brightstar Device Protection can be a hassle, but we’re here to show you the ropes! Brightstar Device Protection P.O. Without my knowledge or consent. Click here for the Insurance Portion of Your Terms and Conditions Only for Premium Device Protection Brightstar Insights is a knowledge sharing platform providing industry leading market intelligence on a global scale. This feature is currently under development. Read the article above (top), Rogers even blamed the victim in that instance, as well. Review #1689560 is a subjective opinion of Enrollment is available for 45 days after you purchase your device, so be sure to act quickly! For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair. Follow I WAS LOCKED OUT FROM CHANGING MY OWN PASSWORD, and that's not an internal fraud? Failure to do so within 30 days may result in a non-return equipment fee of up to the No Term Price/MSRP of the device at time of enrollment, plus applicable taxes. Learn more about Brightstar Device Protection, Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland or Labrador. View the Premium Device Protection Terms & Conditions. If you wish that your prior post be removed, submit a notarized letter. You are eligible to receive two fulfilled Service Requests in any rolling 12 month period, beginning on the date of your first Service Request. For your exact Processing Fee, go to My Plan and log in. When you complete your Service Request you will be presented with repair partners in your area. Will I get the same device for an approved Service Request when I choose to replace my device? NONE. *This is the current Monthly Service Fee for Premium Device Protection. What happens if the repair provider cannot fix my device? What's more, this puts every single person who has opted for device protection through Rogers (and Bell, yes, I checked. If you experience any problems with your replaced or repaired device, call Brightstar Customer Care at 1-855-877-3887. Besides, I found that they already had all the information they needed on Oct 9/19. For customers in New York or Alaska, If you are experiencing financial hardship due to the COVID-19 pandemic, please call 888-399-5296 … People deserve to know and they deserve to be protected. ... Mindset. For Device Protection Lite, the insurance is underwritten by AIG Insurance Company of Canada and provides Damage protection, while the service contract provides extended warranty protection. In October of 2018, CTV actually shared a great example of what I'm talking about. But up until now, I don't think any one had any evidence that the Device Protection Company is the one making the changes, charges, and shipping out phones under the table. Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, Labrador or Québec Device Protection Solutions. Probably even by phishing the information (such as email and birthday) via a Live Chat agent. Write a private message as Brightstar Device Protection verified representative. You may cancel your plan subscription at any time. Here's the link to what I'm speaking of: https://www.brightstarprotect.com/Portals/27/Resources/2019/T_C/after/Rogers%20Premium%20Device%20Protection%20Service%20Contract%20Final%20(Plan%203)%202-21-****%20MB%20&%20SK.pdf?fbclid=IwAR2UB3QH8JyK3XRjPPWePEHgWCbs1ADrFpwg2lfNuWnFl96cUS7wN_u2BHw. You must sign up within 45 days of activating or upgrading your device. Now more than ever, your device is crucial for keeping you connected to your world. Box 03 Alpharetta, GA 30009-9998 support@brightstar.com. If your device is lost, stolen, or accidentally damaged, file a Service Request. For Device Protection Lite, a Monthly Service Fee of $9.00 will appear on your Rogers bill. Replacement Processing Fees for Premium Device Protection range from $100.00 to $400.00. It immediately allows them access to your account information, especially if you initiate a repair or service request. View the Device Protection Lite Terms & Conditions. I checked all three and what I found was ASTOUNDING. Rights Reserved, You Are About to Contact PissedConsumer.com. *In Manitoba and Saskatchewan, Premium Device Protection is a combined insurance and service contract offering. For Premium Device Protection and Device Protection Lite, Repair Processing Fees range from $30.00 to $175.00. *In Manitoba and Saskatchewan, Premium Device Protection is a combined insurance and service contract offering. I am now taking this the legal route, if only to set a precedence and get proactive laws in place to prevent Rogers or Brightstar for allowing internal abuse of consumer information. If you need any assistance, you can contact Brightstar Device Protection Customer Service by phone, by email or via social networks. Be sure to act quickly! Please note that lost and stolen protection is not offered in Québec. Such service will not be charged against your annual service limit under the Device Protection Plan Contract. A proud subsidiary of Brightstar Corp. since 2011, Brightstar Device Protection provides phone and device protection programs to millions of subscribers around the globe. How To Cancel Brightstar Device Protection Brightstar didn't set that up when they boosted my plan claiming they were setting up a courtesy phone for me that I was never aware of? REPLACEMENT: Replace your device with a like device. So, he claims he can't do anything for me but will escalate and have some one call me back with 72 hours. Yes. Section I: Subscriber Information Enrolled Subscriber’s Printed Mobile Number Name Wireless Carrier Billing Address City State Zip Code Email address Contact Number… Fulfillment option is repair only. Private messages do not impact your company rating. About Brightstar. Jes L of Etobicoke, Canada. DOMINICAN REPUBLIC. The service contract is provided by Rogers and powered by Brightstar Device Protection, Ltd. You’re protected for 2 Service Requests in any rolling 12 month period, based on the date of your first fulfilled Service Request, after which the Device Protection Plan will be cancelled by Rogers. This post reads longer than the U.S.Tax Code. I couldn't even change my MyRogers password until Lynne unlocked it for me last night. And that's when I really began digging. Possibly (total speculation on my part), being sold as Unlocked Devices on Amazon, eBay, Craigslist, Kijiji, etc. Username and password will be sent to you via email. This includes paying any applicable Processing Fee and providing any information or documentation requested. Your repaired device is still protected as long as you are enrolled in the Device Protection Lite plan. Shipping instructions and packing materials for returning the damaged equipment will be included with the replacement device we send you. Service Requests have a value limit of $2200 per request, inclusive of $500 for Protected Accessories. Click here for Your Terms and Conditions for Premium Device Protection, Click here for Your Terms and Conditions for Device Protection Lite, Click here for Your Complete Terms and Conditions for Premium Device Protection, Click here for Your Complete Terms and Conditions for Device Protection Lite, Click here for the Insurance Portion of Your Terms and Conditions Only for Premium Device Protection, Click here for the Insurance Portion of Your Terms and Conditions Only for Device Protection Lite, Click here for the Service Contract of Your Terms and Conditions Only for Premium Device Protection, Click here for the Service Contract of Your Terms and Conditions Only for Device Protection Lite, Program Brochure (Enrollment before 2/28/19), Program Brochure (Enrollment on or after 2/28/19), Program Brochure (Enrollment before 2/28/19), @Copyright 2021 by Brightstar Device Protection. To speak with one of our customer care representatives, call us between 8am and midnight (EST), Monday through Friday; 8am to 10pm (EST) on Saturdays; and noon to 10pm (EST) on Sundays. Brightstar Device Protection review rated 1.0/5.0 with Video: Birghtstar is Rogers Device Protection Provider. Coverage is provided in partnership with Brightstar Device Protection Ltd. Visit sasktel.brightstarprotect.com for full details. All repair work is guaranteed for 12 months by our partners. For customers in New York or Alaska, If you are experiencing financial hardship due to the COVID-19 pandemic, please call (877) 260-7160 … The #2 phone number for Brightstar Care Customer Service with tips to quickly reach and to call a live Brightstar Care support rep. Don’t worry, we have repair partners who accept devices via mail. Using a customer-centric approach, we ask the hard questions about consumer, business and enterprise barriers in decision making, and have the unique ability, and experience, to turn these insights into actions. Creating value in remarketing Help your customers to enjoy the latest technology by buying back their used devices in-store, online, via apps or over the phone. I declined it and started changing all my passwords on everything. Brightstar Device Protection review from Alpharetta, Georgia rated 1.0/5.0 with 3 Comments: My daughters phone died. As we continue to navigate the challenges around the COVID-19 pandemic, Brightstar’s dedicated teams are working around the clock to ensure a seamless experience when you need it most. Call Brightstar Device Protection Monday through Friday – 8am to 12am ET, Saturday and Sunday – 8am to 10pm ET. MAIL IN: Mail your device to us for repair. For Premium Device Protection, the insurance is underwritten by AIG Insurance Company of Canada and provides Lost, Stolen, and Damage protection, while the service contract provides extended warranty protection. Moses nailed it in 10 short sentences. Send us a message Visit Brightstar Device Protection. To see your specific Processing Fee, go to My Plan. Get Social Device Protection Fraud. Protection includes lost, stolen, accidental damage, and extended warranty (after the original manufacturer’s warranty expires)*. Well, I’m not Moses and never claimed to be him. Follow . Rogers needs to disassociate with this company immediately. PLEASE READ THE TERMS AND CONDITIONS APPLICABLE TO YOUR PLAN AND PROVINCE BELOW CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED. Now more than ever, your device is crucial for keeping you connected to your world. When it comes to great coverage and exceptional customer care, Brightstar’s got you covered. You can call Brightstar Device Protection at (866) 277-6325 toll free number, write an email, fill out a contact form on their website www.brightstarprotect.com, or write a letter to Brightstar Device Protection, LLC, P.O. Now more than ever, your device is crucial for keeping you connected to your world. I immediately contacted Rogers. Brightstar Device Protection is a subsidiary of Brightstar. Well, just a few minutes later, I got exactly that, a notification on my Desktop asking me if I wished to allow access to a Trellis 7 Android in Montreal with MY phone number. It will be repaired and returned to you within 3-5 business days. How long do I have to complete a service request? Fulfillment option is repair only. I was in touch with Roger before they had a chance to try. Phone: +571-404-6919. It was then that the descent into condescending began. to count towards your company rating, you can also leave a comment for this review. Filed a claim. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All We are processing your message. That call was after spending 45 minutes on the phone with a Rogers rep who refused to accept that I wasn't hacked and that I was actively working against someone with my own number resetting all my apps and accounts. We help maximize your collection points and get the best value on Trade In devices through our real-time global re-marketing network. Brightstar Sales & Logistics Office . Please note that a Processing Fee is also required when your Service Request is approved. Pricing is $13.00 per month, with Repair Processing Fees ranging from $30.00 to $175.00, and Replacement Processing Fees ranging from $100.00 to $400.00. Protection includes accidental damage and extended warranty (after the original manufacturer’s warranty expires). I had to go work, but I got home at 4:15pm and logged into my MyRogers account. Prepaid cards cannot be used to pay your Processing Fee. Simply return to the store, or go online to file your repair warranty Service Request. Protection includes accidental damage and extended warranty (after the original manufacturer’s warranty expires)*. Lastly, when you access the device portal, you are actually accessing Brightstar's web portal. HMU if you want that contract TOS link and I'll send it to you) is at risk of being used to filter phones out of Rogers. It didn't get locked down by Rogers until yesterday, Oct 23/19 when Lynne was able to allow me to change the password (via the FB Team). Phones they started a repair ticket for so they could issue a "courtesy phone" to some one they know with all my information, 18 times, on 18 different devices since October 9th, 2019. To remain logged in, please click button "Stay Signed In". Your replaced or repaired device is still protected as long as you are enrolled in the Premium Device Protection plan. One SD memory card and one SIM card, each as standard for the protected device, are also protected. Learn more about Brightstar Device Protection. See the list of processing fees; Service requests must be submitted within 60 days Brightstar Dominicana, S.A. Calle el Recodo, Edificio Monte Mirador. Our Service Request process is fast, easy, and secure. They should be shut down completely because it is more than clear their goal is to cause more harm than good. Email Support team on support@brightstar.com; Call Customer Care on 866-277-6325; Contact Headquarters: Brightstar Device Protection P.O. When you file a Service Request, you may be provided the following options based on your location, device, and failure: WALK IN: Take your device to an approved vendor for repair. Need a little time to think it over? I don't think so. Phone: +506-8820-8567. Can I pay my Processing Fee with a prepaid credit card? And Rogers is perpetuating this fraud by association and by victim blaming as well as by refusing to take any accountability for allowing someone to move any of my services without my expressed permission and verification, specifically identification. They sent me a replacement phone … What do I do if I have issues uploading my documentation to My Plan? It needs to be investigated on a Federal level in both the USA and Canada. The insurance is underwritten by AIG Insurance Company of Canada and provides Lost, Stolen, and Damage protection, while the service contract provides extended warranty protection. Fulfillment option is repair only. Simply gather your personal information, incident details, and visit our Service Request page or call 1-855-877-3887. PLEASE READ THE INSURANCE POLICY AND SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED. For Premium Device Protection, a Monthly Service Fee of $13.00 will appear on your Rogers bill. MOBILE: Have the repair vendor come to you to repair your device. Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, and Service Request Conversion Fee (for Premium Device Protection customers). Yet, Ken, at Rogers still seems to think I was hacked and this is all my own fault for not better protecting my own accounts. Am I required to pay a Processing Fee before I get my device repaired or replaced? They let me close it and blocked everything immediately. Brightstar Device Protection P.O. That happened 10 minutes before I called PayPal. Brightstar is all over this with the multiple repair requests and the 18 courtesy phones they shipped out attached to my account. What determines which fulfillment options are offered? If your device was accidentally damaged or experienced an out-of-warranty failure, your Service Request was approved, and you chose to replace your device, you’ll need to ship us your broken device. Plus, your first screen break repair will have a $0 Processing Fee if no other damage is present. It is someone within Brightstar, possibly (probably), even working with an insider at Rogers. Click here for the Service Contract of Your Terms and Conditions Only for Premium Device Protection Requested documentation sent by mail or email may be delayed. Which side of the fraud fence are you on? Brightstar Device Protection P.O. Pricing is $9.00 per month, with Repair Processing Fees ranging from $30.00 to $175.00. Once you file a Service Request, you have 60 days to complete the process. Meanwhile, I'M ALERTING ROGERS, they are ignoring me and blaming me (all but Lynne and Victoria), I locked down everything without them locking down anything. That stranger then activated a Trellis 7 Android at a Rogers store. The Device Protection Lite Plan is a repair service provided to the customers of Rogers. Great Comment! A Service Request must be filed within 60 days of the incident or failure. What happens if I have an issue with my device after repair? About Buyback & Trade-In. Monthly: Your Monthly Service Fee will be added to your monthly Rogers bill. You can try to reach review author by writing a comment to the review or try one of our business solutions. To ensure quality, all repairs must be completed through one of Brightstar’s authorized partners. I didn't get hacked, but the MyRogers site must have. It gives Brightstar the information they need to see your account information and package information, as well as make changes. Now more than ever, your device is crucial for keeping you connected … Simply sign up when you buy your new device and your protection will start immediately. Click here for Your Complete Terms and Conditions for Device Protection Lite They can access it at any time because their portal is connected to every single MyRogers account. Brightstar Shared Service Center. As we continue to navigate the challenges around the COVID-19 pandemic, Brightstar’s dedicated teams are working around the clock to ensure a seamless experience when you need it most. You will be able to edit the text before publishing. View the Device Protection Lite Terms & Conditions. Serving Wireless. From that page, you can check what devices are associated with your account. This screen repair counts towards your limit of two fulfilled Service Requests in any rolling 12 month period, beginning on the date of your first Service Request. Thank You for Your Reply! Your repaired or replaced device will have a twelve (12) month warranty on parts and workmanship. There's a Devices Tab, a Repair Request Tab, and a Device Protection tab. In Manitoba and Saskatchewan, please see your policy in the Resources section for more information on cancellation. Fulfillment options include repair and replacement. Every service request is potentially the equivellent of handing them your wallet. We are the #1 specialized wireless distributor in the world and a leader in innovation and diversified services for the wireless industry. I even found a page showing the credit card information used (last 4 digits, not mine), the shipping information (again, not mine), a shipping label showing where it came from (Rogers) and where it went to (Brightstar). Centro de oficinas Eurocenter. You are not required to purchase the Device Protection Plan to activate wireless service. I noticed immediately that the phone number I'd had since I activated this account in 2013 had changed. Premium Device Protection Replacement Service Requests will be fulfilled with a wireless device of like kind and quality with comparable features and functionality to the Protected Device and may be new or reconditioned. Simply go to My Plan and sign in. Still didn’t find what you were looking for? When it comes to great coverage and exceptional customer care, Brightstar’s got you covered. My only hope with this is that it helps some one who is being violated. Premium Device Protection customers are entitled to one screen repair at no extra cost, if there is no other damage present. Birghtstar is Rogers Device Protection Provider. For Premium Device Protection customers, all failures are protected in Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland and Labrador. Fulfillment option is repair only. Please note that if the device is unrepairable and you choose to have it replaced, you will be required to pay the difference between the Repair Processing Fee and Replacement Processing Fee before we can order a replacement for you.

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